Central Highlands Regional Council Customer Service Charter

Central Highlands Regional Council is focussed on shaping the future by Valuing People, Partnerships and Place. Through this vision Council is committed to the provision of timely, efficient and consistent quality services provided by polite and helpful officers that meet our customers’ expectations.

The principles that guide our actions and decisions when dealing with the community, customers and stakeholders are; honesty, integrity, innovation, continuous improvement, transparency, accountability, diversity, open communication, leadership, engagement, fair representation and a caring attitude.

Our service promise is to provide a customer friendly organisation, committed to providing service excellence to our community. We will project a positive attitude, focus on solutions and provide a committed, can do approach.

To read more about the CHRC Customer Service Charter, please click here.

Customer Service Feedback

If you have recently contacted us and would like to provide some feedback on your experience, please fill in the following form and send back to us. Click here to download the feedback form.